California Drug Treatment Programs

Recovery Management Services Crossroads Treatment Center I

Concord, California - USA (Contra Costa County)

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Crossroads Treatment Center I

  • phone
  • hotline
  • intake
  • fax
  • primary
  • secondary
  • Detox
  • Halfway House
  • Short Term Care
  • Long Term Care
  • Outpatient
  • Hospitalization
  • Yes
  • No
  • Yes
  • Yes
  • Yes
  • No

Facility Discussion

  1. Addict

    Recovery Management Services, Inc. (RMS) was apparently a good rehab facility at one time when its founder was still alive. Sadly, the facility has gone downhill drastically under the leadership of his wife (age 67). She is ill-prepared to deal with addicts and alcoholics that come to her for help. The founder’s widow lures you in with a promise of compassionate care, but once she gets your check, her compassion turns to tyranny. She treats staff (almost all former addicts) and the clients with disrespect. She screams constantly and also controls clients through humiliation and threats. Boys are in one house and the girls in another. They are not allowed to sit next to each other or even talk to each other. On one occasion my son broke the rules and crossed the street to talk to the girls who were on the front deck. For this they all lost weekend passes to see their families. While screaming at all of them in her office over this, the head of this organization told the others about my son, “You know, he thinks he is better than the rest of you.” My son was humiliated and his self-esteem they claim to want to build suffered greatly. She also called him a spoiled brat as well as other names to his face.

    Regarding the program, many come for a one-month stay; however, we were talked into the three-month program. The third month called the Working Man’s Program. There is a pervasive lack of knowledge at RMS about the advantages of computers and cell phones in the job search process, and they are strictly forbidden. My son was allowed to take Bart to East Bay Works (EBW), part of EDD. You may use their computer for 1 hour and you may make local calls. My son found a job online, but the recruiter was in Utah. My son had to take Bart back and forth from EBW to the house to call his recruiter and then back again. For letting you go to EBW, RMS charges you many thousands of dollars for their Working Man’s Program. Really, it’s a joke.

    RMS terminated my son for sitting next to a girl at an AA meeting offsite. Yes, I am upset about this, and I am still in disbelief. In the same week they terminated another fellow for buying flowers for a girl for her birthday. Just yesterday they terminated two girls for having a fight on the deck (non-violent—just an argument). It almost seems as though they milk you for every dime you have and then look for an excuse to terminate you. I think this woman running RMS gets away with her tyrannical style because most of the addicts have court dates and require her support in court. When your choice is jail or RMS, I guess RMS is the best choice for most. (Frankly, I’d rather go to jail than be exposed to her emotional abuse.

    The staff lacks credentials with the exception of two family therapists who come in for only a couple of group sessions a week. All other classes are taught by the former addicts. The former addicts take their cues from the head of the organization with respect to treatment of clients. The family therapists are excellent, however, but they are not there very much.

    In addition to all the above abuses, we were told to bring in my son’s Adderall (amphetamine) prescribed by his physician by the head of RMS. We did so, but asked to have it returned. When it came time to return it, it was mysteriously missing. Street value of the 200 pills is about $3,000. We filed a police report.

    In summary, if you are planning to put your son or daughter in the care of RMS, you will be making a huge mistake, especially if you need their support in court. Don't risk it. Fortunately my son was not in this position. RMS forgets these people are addicts and need help to return to a normal drug/alcohol free life. They don’t need criticism and unrelenting emotional abuse. Many clients lack maturity due to years of drug abuse. Unless your son or daughter is totally docile, will put up with any emotional abuse, will never break a rule and will never lose their temper, you will have a difficult time of it.

    Oh, did I mention the rat in my son’s room?

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